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TERMS & CONDITIONS (UAE)
Inclusion
Your basic rental includes:
Collision Damage Waiver, Airport Surcharges, 24/7 Roadside assistance, Theft Protection (TP), , Third Party Liability (TPL), Personal Accident Insurance, Local Taxes, Value Added Tax (VAT)., Unlimited mileage for daily contract 1 to 29 days, (monthly rental limit 5000 km, 1 AED for extra km), Free Modification (up to 24 hours prior to pick up time).
Required Extras to be paid on arrival
Airport parking fee (When booking at the airport, the airport parking fee 50 AED per delivery is mandatory and is not included in the offer, to be paid separately on arrival.)
The renter will be responsible for any fines, toll fees, and parking charges incurred during the rental period.
Driver requirements
Drivers must be at least 21 years old to rent a vehicle (24 years old for luxury, premium, and sports vehicles).
Drivers under 24 years old will pay an additional Young Driver fee. These young drivers can only rent small, economy, and compact cars. (For details about the Young Driver fee and restrictions, see the "Young Driver terms" section.)
There is no maximum age limit for renting a car.
There is no additional fee for senior drivers.
To rent a car from us, your driver's license needs to meet these requirements:
Standard vehicles (Small, Economy, Compact): Your license must be issued by authorized authorities at least 1 year before your rental begins.
Luxury, Premium, and Sports vehicles: Your license must be issued by authorized authorities at least 5 years before your rental begins.
Driver License Requirements:
For GCC Residents:
You can use your GCC national license to rent a car if you also hold a GCC passport. (GCC countries: Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, UAE)
For International Drivers
You need both a valid International Driving Permit (IDP) and your original national driver's license.
Acceptable National Licenses (without IDP):
Albania, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China (with official translation), Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA
All other countries:
You require an International Driving Permit (IDP) alongside your national driver's license.
Important Notes:
The IDP must be valid and accompanied by your original national license. China's national license requires an officially approved translation for acceptance.
In addition to the previously mentioned documents, the renter will need:
- Valid passport
- Original driver's license (corresponding to the booking)
- Credit card in the main renter's name
- Booking voucher (confirmation of the rental)
Young Driver
Rental Age:
Minimum age to rent a car: 21 years old
Young Driver Fees (under 24 years old):
Daily fee: 50 AED (capped at 1,000 AED per month)
Security deposit: 2,500 AED + 20% of repair costs
Not eligible for Super Collision Damage Waiver (SCDW) purchase
Damage/Accident Liability:
In case of damage/accident, you will be responsible for:
- 2,500 AED insurance excess
- 20% of the repair cost
- Submitting a police report (mandatory)
Failure to submit a police report will result in your full liability for:
- All damages and repair costs
- Daily rental charges to cover lost revenue while the car is being repaired
Security Deposit
A deposit will be blocked on your credit card from the rental start date until 21 business days after the vehicle's return. The refund will be processed after that.
Deposit Amounts:
- Standard Vehicles (Small, Economy, Compact, etc.): 2,000 AED
- Premium, Luxury, and Sports Vehicles: 5,000 AED
- Young Drivers (only small vehicle categories): 2,500 AED
Deposit-free Renting
The Renter can choose the Deposit-Free option at the beginning of the rental for an additional cost which shall be paid via credit card only. For any charges incurred during the rental that are not settled at the time of return, the Renter allows DRIVUS to withdraw the due amount through the provided card.
Payment Policy
A deposit will be blocked on your credit card for 21 working days after you return the vehicle. This deposit covers any penalties, tolls, or additional charges incurred during your rental. You can request an invoice for any deducted charges.
Accepted Credit cards with the main driver's full name on them:
• Mastercard Credit • American Express
• Visa Credit • Discover
• Diners Club • Union Pay
• JCB
Please note: The American Express Credit, MasterCard Credit, Visa Credit, JCB Credit card must be valid for at least 3 months after drop-off.
Cash Payments
Cash deposits accepted. Please allow 21 business days for your refund to be processed.
Virtual Payments
• Samsung Pay • Apply Pay
Not accepted:
• Someone else’s card (including family members)
Other Charges:
Traffic Fines: Pay all fines within 48 hours of receiving them.
Tolls & Damage: Settle these charges on the day you return the car.
Late Charges: Any charges added to your account after returning the vehicle will be deducted from your security deposit.
One-way Fee: A fee of 50 AED will be charged if you drop off the car at a different location than where you picked it up.
Booking Modifications: You can change your booking for free up to 24 hours before your pick-up time. If you change your booking within 24 hours of pick-up, a modification fee of 150 AED will apply.
Invoices: We can provide an invoice upon request.
Delivery/Collection: This service requires an advance request and additional fees will apply. See table below:
Trip Charges Applicable(08:00am to 11:00pm):
All locations (All cities)-Free
Al Maktoum Airport-250 AED delivery,250 AED collection
Trip Charges Applicable(11:01pm to 07:59am):
All locations (All cities)-250 AED delivery,250 AED collection
Al Maktoum Airport-500 AED delivery,500 AED collection
Vehicle Return Policy
Cleanliness: Return the vehicle clean, both inside and out. This includes removing all trash, sand, stains, and pet hair. Smoking, eating, and drinking are strictly prohibited in the vehicle.
Valet Fee: A valet cleaning fee of 600 AED will apply if the car is returned excessively dirty, with sand, stains, animal fur, garbage, or lingering odor.
Excessive Exterior Dirt: For vehicles returned with excessively dirty exteriors (as determined by DRIVUS standards), a separate cleaning fee of 150 AED may apply.
Geographical restrictions
Geographic Limits: DRIVUS rental vehicles must be driven within the United Arab Emirates only.
Driving Conduct: Off-road driving and reckless driving are strictly prohibited with DRIVUS vehicles.
Toll Fees (SALIK & DARB)
A fee of 6 AED will be charged per crossing.
Rental Period and Return Policy
Rental charges are on a 24-hour basis
For Pick up/Delivery:
We hold reservations for 45 minutes. If you're delayed, please inform us to avoid a "No Show" fee.
For Drop Off / Collection:
You have a 2-hour grace period. After that, additional daily rental charges will apply.
Breakdown Assistance:
In case of vehicle breakdown, DRIVUS Car Rental will provide a replacement car as soon as possible.
Do not attempt to repair the rented vehicle yourself without written permission from DRIVUS Car Rental.
Coverage
Included Insurance Coverage:
Collision Damage Waiver (CDW):
- Covers damage to the rental vehicle in case of an accident.
- Deductible: Varies depending on vehicle category:
- 1,500 AED for Small, Economy, Compact, Standard SUV, Full Size SUV, and 7-seaters.
- 5,000 AED for Premium, Luxury, and Sports vehicles.
Theft Protection:
- Covers the vehicle in case of theft, with no deductible.
Roadside Assistance:
- Provides 24/7 assistance in case of breakdowns or emergencies.
Third-Party Liability (TPL):
- Covers injury or property damage caused to others in an accident.
- Bodily injury: Up to 200,000 AED (refer to terms and conditions).
- Property damage: Up to 2,000,000 AED per accident.
Personal Accident Insurance:
Provides coverage for medical expenses and potential death benefits for the driver and passengers in case of an accident.
Optional extras and services
You can purchase additional services and extras online during your booking or at the rental desk when you pick up your car, subject to availability. Prices for these extras can be found on the booking page.
Child Seat:
Important: As per UAE traffic regulations, child safety seats are mandatory for all children.
DRIVUS offers child seats for all vehicle types and locations, with a minimum of 24 hours' notice. We provide three types of seats:
- Baby seat (up to 1 year old)
- Child seat (2-4 years old)
- Booster seat (4-10 years old)
Rental rates (including tax):
Type of Seat
Price per day
Price per rental
Baby seat (up to 1 year old)
21 AED
190 AED
Child seat (2-4 years old)
21 AED
190 AED
Booster seat (4-10 years old)
17 AED
140 AED
Please note:
A penalty fee of AED 560 (including tax) will apply for lost or damaged child seats.
DRIVUS WIFI To Go
Enjoy convenient and affordable internet access during your travels with DRIVUS WiFi To Go.
This mobile internet solution offers:
- High-speed internet access for a nominal fee.
- Connects up to five devices simultaneously, perfect for families or groups.
- Multiple data packages to fit your needs, ensuring you get the best value.
Simply choose the package that suits your data usage and enjoy seamless internet connectivity throughout your journey.
Windscreen and Tire Protection
This is not included in the Super Collision Damage Waiver (SCDW). This coverage can be added to your rentals for an additional charge, please speak to our executives. The protection includes.
Repairs for damages to:
- Windscreen
- Side windows
- Rear window
- Tires
Without this protection, you are liable for the full cost of repairs.
Vehicle Category
Daily
Weekly
Monthly
Small, Economy, Compact, Standard SUV, Full Size SUV, 7 Seaters
10 AED
60 AED
180 AED
Premium, Luxury, Sports
25 AED
150 AED
450 AED
Super Collision Damage Waiver (SCDW)
Enjoy complete peace of mind with our Super Collision Damage Waiver (SCDW). Please speak to our executives to add this coverage to your rental.
What it covers:
- Zero excess: No out-of-pocket costs for covered repairs in case of damage to the rental vehicle.
Please note: SCDW does not cover damage to the windscreen, side windows, rear window, tires and rims
Eligibility:
Only drivers aged 24 and above can purchase SCDW.
Fuel policy
Same to Same
To ensure a smooth return process, please return the vehicle with the same fuel level as when you picked it up.
- We will charge you for any missing fuel based on the current market rate.
- Unfortunately, we cannot offer refunds for unused fuel.
Tip: Plan your trip and fuel consumption carefully to avoid any additional charges.
Important Information in Case of Accident or Mileage
- Rentals lasting 1-29 days: Unlimited mileage is included.
- Rentals lasting 30 days or more: Mileage is limited to 5,000 kilometers per 30-day period.
- Excess kilometers: A surcharge applies for exceeding the mileage limit:
- Small, Economy, Compact, Standard SUV, Full Size SUV, and 7-seaters: 1 AED per additional kilometer.
- Premium, Luxury, and Sports vehicles: 5 AED per additional kilometer.
Damage
- Police Report: In the event of an accident or damage to the vehicle, filing a police report is mandatory.
- Contact Immediately: Please call both the police at 901 and DRIVUS Car Rental at +971525800788 immediately.
Remember: Your safety and the proper reporting of any incident are our top priorities.
Thank you for choosing DRIVUS!
We wish you a safe and enjoyable journey.