Privacy Statement

01 Apr 2023

Your privacy is important to us. You place your trust in us by using Drivus Car Rental LLC. services and we value that trust. That means we’re committed to protecting and safeguarding your personal data. We act in our customers’ best interest and we are transparent about the processing of your personal data.

This document (‘this Privacy Statement’ or ‘our Privacy Statement’) describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us.

If you’ve used us before, you know that Drivus Car Rental LLC. offers car rental services through our own websites, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you are about to read, generally applies to not one, not two, but all of these platforms.

In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email, WhatsApp, social media or call).

We might amend this Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to this Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Terms we use in this Privacy Statement

‘Rental’ means the various products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Provider.

‘Provider’ means the provider of car rental service on the platform that is Drivus Car Rental LLC..

‘Rental Service’ means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Drivus Car Rental LLC. in respect of various products and services as from time to time made available by Provider on the platform.

‘Rental Reservation’ means the order, purchase, payment, booking or reservation of a Rental.

What kind of personal data does Drivus Car Rental LLC. collect?

We can’t help you book the perfect Rental without information, so when you use our services there are certain things we ask for. This is typically routine information – your name, preferred contact details, and your payment information. You might also decide to submit additional information related to your upcoming Rental (for example, your flight details).

In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.

This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.

Why does Drivus Car Rental LLC. collect and use your personal data?

The main reason we ask you for personal details is to help you organize your online Rental Reservations and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

How does Drivus Car Rental LLC. share your data with third parties?

There are different parties integrated into Drivus Car Rental LLC.’s services, in various ways and for various reasons. The primary reason we share your data is to supply the Rental Provider with the relevant information to complete your Rental Reservation.

We also involve other parties to provide you with the Drivus Car Rental services. This includes, for example, insurance companies, financial institutions, advertisers, subsidiaries of the Drivus corporate group and the other companies that form the Drivus Car Rental LLC. corporate group. Or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities

How is your personal data shared within the Drivus Car Rental LLC. corporate group?

We may receive personal data about you from other companies in the Drivus Car Rental LLC. corporate group, or share your personal data with them, for the following purposes:

  1. To provide services (including to make, administer and manage reservations or handle payments)
  2. To provide customer service
  3. To detect, prevent and investigate fraudulent, other illegal activities and data breaches
  4. For analytical and product improvement purposes
  5. To provide personalized offers or send you marketing with your consent or as otherwise permitted by applicable law
  6. For hosting, technical support, overall maintenance and maintaining security of such shared data
  7. To ensure compliance with applicable laws

As applicable and unless indicated otherwise, for purposes 1 to 7, Drivus Car Rental LLC. relies on its legitimate interests to share and receive personal data. For purpose 7, Drivus Car Rental LLC. relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

All companies within the Drivus Car Rental LLC. group of companies may need to exchange personal customer data to ensure all users are protected from fraudulent activities on its online platforms.

How is your personal data shared and further processed for insurance services?

When offering insurance, Drivus Car Rental LLC. may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants and other parties involved in a claim:

To provide offers, arrange insurance cover and handle insurance claims, some personal data, provided to us during the booking process, (‘General Order Data’) may have to be shared with Drivus Car Rental LLC. You may also be asked to provide additional information; such as names of family members or other beneficiaries or details about a claim (‘Insurance-Specific Data’).

If you make a claim under an insurance policy, this claim may be directly handled by the insurer. This means that you may be asked to provide personal data in order to submit the claim directly to them. The insurer will inform you accordingly at the point of collection of your information. When your claim is handled by the insurer, Drivus Car Rental LLC. may receive information about the status of your claim in order to provide you with customer support services.

Drivus Car Rental LLC. acts as the sole controller for any processing outside of the Drivus Car Rental LLC. systems. Any personal data collected by Drivus Car Rental LLC. for insurance purposes will be processed as set out in this Privacy Statement.

How does Drivus Car Rental LLC. process communications that you may send via Drivus Car Rental LLC portals?

Drivus Car Rental LLC. can offer you various ways to communicate about the Rental Services and existing Rental Reservations, directing the communications via Drivus Car Rental LLC.

Drivus Car Rental LLC. accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

  1. Security purposes
  2. Fraud prevention
  3. Compliance with legal and regulatory requirements
  4. Investigations of potential misconduct
  5. Product development and improvement
  6. Research
  7. Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
  8. Customer or technical support

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Drivus Car Rental LLC. or others.

All communications sent or received using Drivus Car Rental LLC. communication tools will be received and stored by Drivus Car Rental LLC. and Business partners you’ve booked a Rental Reservation through might also choose to communicate with you directly by email or through other channels that Drivus Car Rental LLC. does not control.

How does Drivus Car Rental LLC. make use of social media?

At Drivus Car Rental LLC., we use social media in different ways. We use it to promote our rental-related products and services, and to advertise, improve and facilitate our services. We may also use it for encouraging reviews on social media pages.

Note that the use of social media features can result in the exchange of personal data between Drivus Car Rental LLC. and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.

Integration of social media plugins. We have also integrated social media plugins into the Drivus Car Rental LLC. website. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers.

If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.

We may integrate other social media services (like social media messaging) for you to interact with Drivus Car Rental LLC or with your contacts about our services.

We may maintain social media accounts on several social media sites. Whenever you connect with Drivus Car Rental LLC through social media, your social media service provider may allow you to share information with us.

If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you access into a Drivus Car Rental LLC. social media pages using your social media account, certain information from that account may be shared with Drivus Car Rental LLC. This includes your email address, your age and the profile pictures you’ve saved – depending on what you authorize in your social media account.

We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalized user experience on our websites. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best rental offers and analyzing and improving our car rental related services.

Your social media provider will be able to tell you more about how they use and process your data when you connect to Drivus Car Rental LLC. page through them. This can include combining the personal data they collect when you use our page through them with information they collect when you use other online platforms you have also linked to your social media account.

If you decide to connect using your Facebook or Google account, please review the following links for information about how these parties use data they receive: Facebook and Google.

What security and retention procedures does Drivus Car Rental LLC. put in place to safeguard your personal data?

We have procedures in place to prevent unauthorized access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard your personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a Drivus Car Rental LLC. customer is covered by this Privacy Statement.

How does Drivus Car Rental LLC. treat personal data belonging to children?

Our services aren’t intended for children under 21 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 18 years old include: as part of a reservation, the purchase of other rental-related services, or in other exceptional circumstances (such as features addressed to child safety). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 18 years old without the valid consent of a parent or guardian, we will delete it.

How can you control the personal data you’ve given to Drivus Car Rental LLC.?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. You can ask us for a copy of the personal data we hold about you,
  2. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you.
  3. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data, provided there are no outstanding payments due to Drivus Car Rental LLC.
  4. In certain situations, you can also ask us to send the personal data you have given us to a third party,
  5. Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law, and
  6. Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.

For any requests relating to this Privacy Statement, to exercise any of your other rights, or if you have a complaint, please contact our Data Protection Officer at

If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at

Who is responsible for the processing of personal data on the Drivus Car Rental LLC. website and apps?

Drivus Car Rental LLC. located in Dubai, United Arab Emirates and its authorized affiliates controls the processing of personal data for the provision of its services. That includes its websites except for some exceptions that are clarified in this privacy statement.

Country-specific provisions

Depending on the law that applies to you, we may be required to provide some additional information to comply with country specific statutory requirements.

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