Terms & Conditions

Geographical Restrictions

Vehicles taken on rent from Drivus Car Rental may only be driven within the geographical boundaries of the United Arab Emirates.

Rental Period and Return Policy

Rental charges are on a 24-hour basis. A grace period of one hours is acceptable on return date. Any delays more than one hour will result in excess full day rental charges. The maximum rental period per agreement is 29 days. If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.

Damage and Accident

In case of any damage or accident, the hirer must call the Police (999) and Drivus Car Rental at +971525800788. Police Report is mandatory for any damage caused during the rental period. Drivus wishes you a safe trip!

Payment Policy

A deposit will be blocked on the customer’s credit card for 21 working days from the date of return of the vehicle. Any penalties, tolls or charges will be deducted from the same. Invoice will be provided upon request. Accepted Credit cards with the main driver’s full name on them: • MasterCard Credit • Visa Credit Not accepted: • Someone else’s card (including family members) • Any Virtual Payment (Eg. Google Pay, Apple Pay etc.) Please Note: If paying with Cash, a credit card is required for deposit. All traffic fines incurred should be settled within the same day or the next day. Tolls and Damage charges should be settled on the date of return of the car. Any charges updated late in the system after the return of the vehicle will be deducted from the Security deposit. Invoice will be provided upon request. Hirer will be charged AED 20/- as administrative fees for fines incurred. Delivery/Collection service is available only by previous request. Additional charges will be applied.

Toll Fees

AED 5 per crossing will be charged.

Valet Charges

Renter should return the vehicle completely clean. All DRIVUS vehicles are Non-Smoking; eating, drinking and pets are not allowed in the vehicle. Valet charges of AED 600/- apply if returned dirty or with sand, stains, animal fur or garbage or odour.

Service and Maintenance

In case of Vehicle breakdown, Drivus Car Rental will provide a replacement car as soon as possible. Hirer shall not repair the rented vehicle without written consent from Drivus Car Rental.


Your basic rental includes Collision Damage Waiver (The renter above 24 years of age shall pay an excess of 1500/- AED and for Young drivers, less than 24 years or license less than one year shall pay 2500/- AED), 24/7 Road side assistance, Theft insurance, Free Modification and Value Added Tax (VAT).

Driver Requirements

Minimum rental age is 21 years. A Young driver fee is applied from age 21 – 24. There is no maximum age. A Senior driver fee is not applied. Additional Driver Fee: Each additional driver is AED 21/- per day (Maximum AED 168, VAT included) and to be paid locally When picking up the vehicle, all drivers must be present and must provide valid documentation. The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental and valid for at least 30 days after check-in. Renters from the listed countries below whose driver’s license and passport are from the same country are not required to provide further verification to pick up the vehicle: Australia, Austria, Bahrain, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Kuwait, Netherlands, New Zealand, Norway, Oman, Portugal, Qatar, Romania, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States. In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English. Drivers with a Canadian driver license are required to provide documentation from the Canadian Consulate in Dubai verifying that the license is genuine. Licenses from Cyprus, Greece, Japan, Poland, South Korea, and Turkey are required to provide an official translation of the license from their consulate. International Indian Driving License hardcopy needs to be presented, online license is not acceptable. Customers whose license is not from one of the countries listed above or customers who do not hold a driver license and passport from the same country are required to provide an International driver’s license. Chinese drivers must provide an official English translation along with their driver’s license. Otherwise, the renter must provide an International Driver Permit (IDP). Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name.

Security Deposit

Refundable Security Deposit1500/- to 2,500/- AED for all rental except Young drivers depending on the category of the vehicle. 2500/- AED for Young Drivers plus 15% of damage repair cost applicable in case of an accident.

Fuel Policy

The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

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