Yes, you can book a car without security deposit. A non-refundable ‘Deposit Free’ fees shall be applicable at the beginning of the rental. Any or all charges applicable on the rental shall be paid by the customer within 48 hours or at the time agreed with DRIVUS.

Credit cards are preferred for the security deposit. This blocked amount is not deducted from the card unless there are charges added to a contract after the DRIVUS vehicle has been returned. For example, toll & traffic fines

Deposit by Cash/Debit Card: The customer can expect the cash or debit card deposit to be processed within 21 business days, after any applicable charges are deducted. The remaining amount via bank transfer as per the account details that is provide to the Accounts team. DRIVUS is not responsible for bank-rejected transfers fees.

Important: Before providing your bank details, please confirm that your bank can receive international transfers from the country where you made your deposit. If you haven't heard from our Accounts team by the 21st business day, please don't hesitate to contact us.

Deposit by Credit Card: The security deposit is placed as a pre-authorization hold on your card, there's no refund to be initiated from DRIVUS. However, it can take up to 29 days (or even less, depending on your bank) for this hold to be released by your bank.

Customers might get a message from their bank when the money is blocked. The blocked amount won’t be charged from the account. Customers will only see actual charges on their credit card statements. We encourage you to check your bank statement or with your bank directly to confirm this.

UAE Resident Visa holders must have held a Valid UAE license for over a year. For visitors with a GCC passport, a valid GCC Country License is required. For other countries, a valid International Driving License is mandatory. For a list of countries whose visa holders can drive without an international license is below:

International Driving License not required for:

North America:Canada, USA

East Asia & Pacific: Australia, China (national only), Hong Kong, Japan, New Zealand, Singapore (national only), South Korea

Europe: Albania (national only), Austria, Belgium, Bulgaria (national only), Cyprus (national only), Denmark, Estonia (national only), Finland, France, Germany, Greece (national only), Hungary (national only), Iceland (national only), Ireland, Italy, Latvia (national only), Lithuania (national only), Luxembourg (national only), Malta, Montenegro (national only), Netherlands, Norway, Poland, Portugal(national only), Romania, Serbia(national only), Slovakia(national only), Slovenia (national only), Spain, Sweden, Switzerland, Turkey, Ukraine (national only), United Kingdom

Middle East: Bahrain, Kuwait, Oman, Saudi Arabia, Qatar

Africa: South Africa

Yes, the renter must be at least 21 years old, and hold a valid driving license for over a year. For customers aged 21 – 23 a Young Driver Fee shall apply. Read Terms and Conditions for Young Drivers or speak to one of our executives.

Finding parking in the UAE is generally convenient, with many areas offering paid roadside parking with meters. However, parking fees vary depending on the time of day and the specific zone.

To ensure you pay the correct amount:

Check the parking zone signage to determine the applicable rate.

You can find instructions for using the parking meters, zone information, and fees displayed on the machines, signs, or online.

Please note: Each Emirate may have its own format for displaying parking information, SMS notification options, and fee structures.

We strongly urge all customers to follow the traffic regulations for their safety and to ensure that they adhere to the law.

The most common traffic fines reported in the country include:

-Exceeding the speed limit

-Driving below the speed limit

-Failure to pay for parking

-Poor lane discipline

-Not following traffic signals

-Using a mobile phone, texting, taking photos, eating, or even applying makeup while driving

-Failure to wear seat belts

DRIVUS offers 24/7 breakdown and roadside assistance with all rental packages. If a vehicle is involved in an accident, contact Police at 901 and get a police report. Please note a valid police report is mandatory in case of any damage or accident.

Please notify our rental desk of the incident and the customer will be provided a replacement vehicle, should it be required.

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Yes, an additional driver can be added for a minimal charge. Inform our rental desk executive at the time of the rental and make sure that the extra driver has a passport and valid driving license.

Yes, you can conveniently drop off your car at any DRIVUS location within the UAE. There may be a minimum drop-off charge applicable if you choose to return the car at a location different from your pick-up location, including airports. There's also an additional fee for drop-off or pick-up at Al Maktoum Airport, as it's situated outside the city limits.

We understand that plans can change! DRIVUS offers a generous 90-minute grace period on every rental. This gives you a little extra flexibility if you run a bit late.

If you anticipate needing your rental car for longer, extending your rental is easy. Just contact the branch directly, and they'll be happy to help you out. Please note that extensions may incur an additional day's charge.

No. Off-road use is a violation of the rental agreement and is strictly forbidden. The insurance does not cover off-road use. Please read the Terms and Conditions.

Absolutely. Rental extensions can be made any time during rental. Customer can contact the rental desk.

While Super Collision Damage Waiver (SCDW) minimizes your financial responsibility for vehicle damage, a police report is still required to activate your coverage. It's important to remember that SCDW needs to be selected at the time of booking or vehicle pick-up, as it cannot be added later during your rental.

While DRIVUS UAE rentals are currently limited to within the United Arab Emirates, we'd be happy to discuss your travel plans and explore alternative options. Feel free to contact us directly for any further inquiries.

We understand that travel plans can sometimes change! DRIVUS offers flexibility to modify your booking if your needs change. Just let us know as soon as possible, and we'll be happy to adjust your reservation.

Please note that depending on the current rates and your new travel dates, there may be a difference in the rental price. We'll be transparent about any additional charges before confirming the modification.

If you need to cancel your rental altogether, be sure to give us adequate notice to avoid any cancellation fees. We want to make sure you're not charged for a car you won't be using.

Daily & Weekly Rentals: Please note that there are no refunds for unused days on these plans.

Monthly Rentals: We calculate monthly rentals based on a 30-day period. However, if you need to return the vehicle early, we can offer a partial refund based on the applicable daily rate.

To secure your day, weekly and monthly rental, an upfront payment is required.